Support
Use the support form and a person will answer by email.
If you have a ScaledApps account, sign in first and we’ll know who you are. To help us answer quickly, include:
- the product or service concerned (for example HomeBook or authto.it);
- the email address you sign in with, and your organization’s name if you have one;
- what you expected, what happened instead, and roughly when.
Never send a password, a sign-in code, a client secret or an API key, to us
or to anyone. We will never ask for one.
Is something down?
Check status.scaledapps.com first. It shows
whether our products and services are working, and any incident we are already handling.
Signing in
- Our products and services sign you in with a one-time code sent to your email address or phone, not a password.
- If a code doesn’t arrive, check your spam or junk folder, wait a minute, then ask for another. Each code works once and only for a few minutes.
- If you didn’t ask for a code you received, you can ignore it: nobody can sign in without it.
- If you can’t sign in to someone else’s website that uses authto.it, contact that website; its support address is on its sign-in page.
Plans and billing for the services
- Plans for offto.it, saveto.it, pingto.it, thumbto.it, authto.it, mapto.it and sendto.it are bought, changed and cancelled at id.scaledapps.com, on your organization’s Billing page. An owner or admin of the organization can do this.
- Cancelling takes effect at the end of the period already paid for. Invoices, the card on file and your billing address are on the same page, under Payment & invoices.
- Payments are processed by Stripe and may be sold through Link, whose name then appears on your card statement and receipts. For a question about a charge, use the support form.
- Refunds and plan changes follow the Terms of Service for the ScaledApps services (section 2).
Products and services
Text messages
Reply STOP to any of our texts to stop them, or HELP for help.
Section 5 of the Privacy Policy covers the numbers we keep and why.
Your data
To see, correct or delete the personal information we hold about you, use the support form; section 10
of the Privacy Policy explains your rights. If a business uses one of our
services to hold your information, they decide how it is used, so ask them first.
Reporting a security problem
Write to support@scaledapps.com with
“security” in the subject. Please give us a chance to fix it before telling others.
By post
Scaled Apps LLC, PO Box 17255, Salt Lake City, UT 84117-0255, United States. See Company.